Privacy Policy

1. Introduction

Clear Health Vital ("we," "us," "our") is a premium health & wellness management company headquartered at 95-181 Wainaku Pl, Mililani, Hawaii 96789, USA. We are committed to protecting the privacy and security of your personal and health-related information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage our services.

By accessing our website or using our services, you consent to the practices described in this policy. We comply with all applicable federal and state laws, including HIPAA, the California Consumer Privacy Act (CCPA), and other relevant regulations.

2. Information We Collect

We collect several categories of information to provide and improve our services:

• Personal Identifiable Information (PII): Name, email address, phone number, mailing address, date of birth, and gender.
• Health Information (PHI): Medical history, current conditions, medications, lab results, and information shared during consultations — all protected under HIPAA.
• Account Information: Username, password (encrypted), membership tier, and preferences.
• Payment Information: Billing address and the last four digits of your card via our PCI-DSS-compliant payment processor. We do not store full card numbers.
• Technical Data: IP address, browser type, device information, and usage patterns collected via cookies and analytics tools.
• Communication Records: Emails, chat messages, call recordings (with consent), and form submissions.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide personalized health & wellness management services, including consultations, care plans, and follow-ups.
• To schedule appointments, coordinate with specialists, and manage your care team.
• To process payments, issue invoices, and manage membership accounts.
• To send you appointment reminders, lab results, and important health notifications.
• To send newsletters and marketing communications (only with your explicit consent; you may opt out anytime).
• To improve our services, develop new features, and conduct internal analytics.
• To comply with legal obligations and protect the rights, property, or safety of our clients, staff, or others.
• To respond to your inquiries and provide customer support.

4. How We Share Information

We do not sell your personal or health information. We may share your information only in the following circumstances:

• Healthcare Providers: With your consent, we share relevant PHI with specialists, laboratories, pharmacies, and other care providers involved in your treatment.
• Service Providers: Third-party vendors who support our operations (e.g., payment processors, hosting providers, email platforms) under strict data-protection agreements.
• Legal Compliance: When required by law, court order, or government authority, or to protect our legal rights and safety.
• Business Transfers: In connection with a merger, acquisition, or asset sale, subject to the same confidentiality and security obligations.
• With Your Consent: In any other situation where you have explicitly authorized the sharing.

5. HIPAA Compliance

Clear Health Vital complies with the Health Insurance Portability and Accountability Act (HIPAA) and its Privacy Rule and Security Rule. All Protected Health Information (PHI) is treated with the highest level of confidentiality. We implement administrative, physical, and technical safeguards including:

• End-to-end encryption of all PHI in transit and at rest.
• Role-based access controls and audit logging.
• Annual workforce training on HIPAA privacy and security.
• Business Associate Agreements (BAAs) with all vendors handling PHI.
• Regular risk assessments and remediation.

6. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. Categories of cookies we use include:

• Essential Cookies: Required for core site functionality (login, booking).
• Analytics Cookies: Help us understand how visitors use our site so we can improve it.
• Preference Cookies: Remember your settings and preferences.
• Marketing Cookies: Used to display relevant advertisements (only with consent).

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect site functionality.

7. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal and medical record retention requirements).
• Restriction: Request that we limit the processing of your data.
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails or at unsubscribe.html.
• Withdraw Consent: Withdraw consent for processing that relies on your consent.

To exercise any of these rights, contact us at info@clearhealthvital.com or call (910) 937-0978. We will respond within 30 days.

8. Data Security

We employ industry-leading security measures to protect your information, including:

• 256-bit AES encryption for data at rest and TLS 1.3 for data in transit.
• Multi-factor authentication for all internal systems.
• Regular penetration testing and vulnerability scanning.
• SOC 2 Type II certified infrastructure providers.
• Continuous monitoring and incident response protocols.

Despite our efforts, no system is 100% secure. In the event of a data breach, we will notify affected individuals and authorities as required by law.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. Parents or guardians who believe their child has provided us with information should contact us immediately, and we will take steps to delete such information.

10. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with state and federal regulations, typically 6–10 years from the date of last service. Non-medical account data is deleted within 90 days of account closure.

11. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or by posting a prominent notice on our website at least 30 days before the changes take effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.

12. Contact Us